PrintGhost sells both in-house produced and vendor-produced products, many of which are custom made to order. Because personalized items are created specifically for each customer, custom products are generally non-returnable once production has started. This policy explains how cancellations, returns, refunds, replacements, and vendor-related resolutions are handled.

For purposes of this policy, a custom product includes any item that is personalized, configured, printed, fabricated, or produced specifically for you using uploaded artwork, AI-generated artwork, custom text, proofs, sizing selections, or manufacturing-specific files. A standard product means a non-custom item that can be resold in new condition.

You may request cancellation within 2 hours of placing your order for a full refund if production has not started and the order has not been committed to a producing partner.

If you request cancellation after that window but before production begins, we may approve the cancellation and deduct any non-recoverable design, setup, prepress, file-processing, or vendor charges already incurred.

Once production begins, custom orders are generally non-cancellable and non-refundable except as required by law.

If we cannot ship your order within the time stated at checkout, or within 30 days if no shipping time was stated, we will notify you and give you the option to approve the delay or cancel the unshipped portion of your order for a prompt refund.

Custom, personalized, printed, fabricated, or made-to-order products are not eligible for return due to change of mind once production has started.

• Incorrect size, fit, or option selected by the customer
• Spelling, grammar, text, artwork, or file issues supplied or approved by the customer
• Minor color differences from on-screen previews
• Minor placement, trim, contour, stitching, or manufacturing variances within normal production tolerances
• Refused delivery for reasons not caused by PrintGhost

Examples may include custom apparel, stickers, labels, banners, posters, badges, canvas products, custom 3D printed items, and products made from customer-uploaded or AI-generated artwork.

If we offer non-custom standard products, they may be eligible for return within 14 days of delivery if they are unused, unwashed, in original condition, and approved by us in advance.

For approved non-defective returns, the customer is responsible for return shipping. A disclosed restocking fee may apply, up to 15% of the item subtotal or the actual vendor restocking fee, whichever is lower.

No restocking fee applies to defective items, incorrect items, damaged-in-transit items, or unshipped delayed orders canceled because we could not fulfill them on time.

If your order arrives damaged, defective, materially misprinted, materially incomplete, or different from what you ordered, contact PrintGhost within 7 calendar days of delivery.

Please include your order number, a description of the issue, photos of the product, and photos of the packaging if damage occurred in transit.

If we confirm a production, fulfillment, or shipping error for which PrintGhost or one of our approved vendors is responsible, we may provide a commercially reasonable remedy, including a remake, replacement, repair, reshipment, partial refund, or full refund.

For products made by one of our approved vendors, PrintGhost remains your primary point of contact. Do not return products directly to a vendor unless we instruct you to do so.

We will review the claim, collect supporting evidence, coordinate with the producing vendor where needed, and make the customer-facing resolution decision. Vendor review does not eliminate our responsibility to provide a fair and timely resolution.

Our target service levels are: acknowledgment of your claim within 2 business days, initial review within 5 business days after we receive the required evidence, and final resolution within 10 business days where reasonably possible.

If a vendor-produced claim is approved, we may authorize a vendor remake or replacement, issue a full or partial refund, provide a repair or correction path where practical, reship the order, or approve a return to a PrintGhost-designated address.

If a package is lost in transit, we may offer a replacement, reshipment, or refund after confirming non-delivery through tracking, carrier investigation, or fulfillment records.

If tracking shows delivery but you claim non-receipt, please notify us within 7 calendar days. We may investigate and offer a discretionary resolution based on carrier records, delivery location, order value, claim history, and available evidence.

If you provide an incorrect or incomplete shipping address, refuse delivery for reasons not caused by PrintGhost, or fail to receive the package after carrier notice, the order may not be eligible for refund. Additional shipping, handling, return, or remake charges may apply.

Approved refunds are issued to the original payment method unless otherwise required by law. If only part of your order is affected, we may issue a partial refund for the affected portion only.

Shipping charges are refunded when required by law or when the issue is caused by PrintGhost, our vendor, or a shipping failure for which we are responsible. Once approved, refunds typically process within 5 to 10 business days, subject to banking timelines.

To start a claim, contact PrintGhost support with your order number, a description of the issue, and any relevant photos or supporting details. We may request additional information, return authorization, or product disposition instructions before final resolution.